Privacy Policy

Introduction

Clearwater Risk Management Ltd understand that your privacy is important to you and that you care about how your personal data is used and shared online.

We respect and value the privacy of everyone who visits this website, Clearwater Risk Management Ltd (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this policy. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately and contact us or your employer requesting removal of your details.

 

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

  1. Account” means an account required to access and/or use certain areas and features of Our Site;
  2. Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site or from course registers and general enquiries. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)
  3. We/Us/Our” means Clearwater Risk Management Ltd, a limited company registered in England under company number 04161361, whose registered address is 33 Fairfields, Bromley Cross, Bolton BL7 9EE, UK.

 

2. What Does This Policy Cover?

This Privacy Policy applies to your use of Our Site and any other personal data held by US. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

 

3. Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

  1. The right to be informed about Our collection and use of personal data;
  2. The right of access to the personal data We hold about you (see section 11);
  3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13);
  4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
  5. The right to restrict (i.e. prevent) the processing of your personal data;
  6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  7. The right to object to Us using your personal data for particular purposes; and
  8. Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us via email to enquiries@clearwater.uk.com and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

 

 4.What data do we collect?

We will retain date from our training course delegate registers, telephone enquiries and from enquiries to our website. We do not use cookies.

 

 5. How Do We Use Your Data?

  1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.
  2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, we may use your data for the following purposes:
    1. Providing and managing our clients;
    2. Providing and managing your access to Our Site;
    3. Personalising and tailoring your experience on Our Site;
    4. Replying to emails from you;
    5. Supplying you with reports via email;
  3. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. We will remove your name, address and contact details from our systems.
  4. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

 

 6. How and Where Do We Store Your Data?

  1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
  2. Your data will only be stored in the UK.
  3. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

Steps We take to secure and protect your data include:

  1. All documents and files uploaded to the site are encrypted whilst at rest.
  2. All information is encrypted whist it is transferred to and from our servers.
  3. All physical access to our servers is strictly controlled by our hosting company.
  4. All access to our Site is controlled via username and strong password. Administrative access also requires two-factor authentication using single use, time-limited passwords.

 

 7. Do We Share Your Data?

    1. We will not share any of your data with any third parties for any commercial purposes.
    2. In certain circumstances, we may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

 

8. What Happens If Our Business Changes Hands?

  1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
  2. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

 

9. How Can You Control Your Data?

  1. We may from time to time use your data for direct marketing purposes so give you an opt-out control for this both on our website and from our delegate information forms.

 

10. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us. Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details.

  1. Our Use of Cookies
  2. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  3. The Cookie used by and on Our Site is used in accordance with current Cookie Law.
  4. Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site will not work properly if you do so and your login attempts will fail. We have taken great care to ensure that your privacy is not at risk by allowing it.
  5. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
  6. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
  7. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy.

12. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at ienquiries@clearwater.uk.com, by telephone on (01204) 411711, or by post at the address mentioned previously in the policy. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

 

13. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be required to accept the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

 

14.Contacting us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at enquiries@clearwater.uk.com, by telephone on 01204 411711, or by post at Clearwater Risk Management Ltd, PO Box 593, Bolton BL79WU. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.